Frequently Asked Questions:


What are your lead times and store policies?


Lead times: Orders will usually be shipped out withing 3-4 business days, depending on the current pending orders and product availability. If you have a specific deadline for your order, please contact us ahead of time to give us a heads-up.

You will NOT be charged until we begin to process your order, you will receive an email for your tracking number once the package has been weighed and prepped for drop-off.


XenCryptoStore.com Returns and Exchanges Policy:


1. Return Period: We offer a 30-day return and exchange policy.

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Receipt/Proof of Purchase: To complete a return or exchange, we require a receipt or proof of purchase.

3. Non-Returnable Items: Certain items are non-returnable including personalized items, or any caps/hats. No exceptions.

4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.

5. Exchanges: We offer exchanges for items of the same value. If you wish to exchange an item for a different product or a different size, please contact our customer service to facilitate the exchange.

6. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped).

7. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.

8. Exceptions: Any exceptions to this policy will be made at the discretion of our customer service team.

9. Contact Information: If you have questions about our returns and exchanges policy or need to initiate a return or exchange, please contact us at Support@XenCryptoStore.com.


How should DAG garments be cared for?


1. We ALWAYS recommend washing any garment before wearing due to the chemicals that may be used by the t-shirt manufacturer.

2. If using a dryer, tumble-dry, low, and turn the garment inside-out before washing or drying. Hang-drying is the recommended method for the longevity of the garment. 

3. All Glow-In-The-Dark products require charging of either a natural or artificial light source and require special care to maintain its glow for an extended period of time. The longer you charge the product, the longer it'll glow for.

4. To care for embroidered products, hang-drying is recommended to avoid creasing in the backing (that keeps the stitching tight and secure to last). Even when creased from over-drying, once worn, it’s unnoticeable. The backing will become much more softer after every wash.


Do you accept cryptocurrency as a form of payment?


We are currently waiting for our application for a business account to be approved for a business crypto payment processor. Please bear with us as we wait to hear back from them.


What is XenCryptoStore.com?


XCS is a community-driven merchandise store consisting of Xenians driven by the passion and needs of the XEN community by providing value in ways that aren't available to any crypto community, including the Bitcoin community.

Never has such a wide range of crypto-related products been available under one roof, ever.

We don't create products until the community voting takes place. This allows us to create products that the majority of the XEN community agree on while eliminating the guesswork of knowing what they want.

Over the past 6 months, we've conducted well over fifty polls to gauge where the interest and enthusiasm lies within the overall community.

Data from all polls are always compiled and used in one way or another to make informed and calculated decisions.

We don't rely on assumptions; we rely on community feedback.


What is DigitalAssetsGear?

DAG is a crypto-centric clothing brand that will strive to continuously evolve with the latest technologies and innovations to become the trailblazer in physical crypto-related products.

While we originally set out to create mostly clothing, we've since pivoted to also include the production of paper, plastic, and neoprene goods.

Laser-engraved products will also bring personalization and sophistication to our products.


Does DAG have a pet-free facility?

No, DAG has a pet-friendly print facility.